Instructions
Onboarding for an AI product is different from onboarding for conventional software — and most builders design it the same way. Conventional onboarding teaches users where things are and how to use them. AI onboarding has a more fundamental job: it needs to close the trust gap. Users arrive with uncertainty about whether they can rely on the AI. They don't know how good it is, what to do when it's wrong, or how to use it effectively. Until you address that, feature discovery doesn't matter.
The common mistake is front-loading information and back-loading experience. Long tutorials, feature walkthroughs, and explanation-heavy onboarding don't build trust. What builds trust is a first interaction that goes well — one where the AI produces something genuinely useful and the user ...
