Instructions
A single piece of feedback, taken in isolation, is just a data point. Collected carefully, tagged consistently, and revisited across multiple users, it becomes a pattern. Patterns are what you act on. The founders who get the most from early user feedback are not the ones who get the most feedback — they're the ones who have a simple, consistent system for capturing it and finding the threads that run through it.
The instinct after launch is to act on every piece of feedback immediately. That's a mistake. Not because feedback isn't valuable — it is — but because a single user's frustration might be genuine or might be unique to their situation. The threshold for action should be proportion to the effort required: quick fixes are easy to do on one data point; product-level chan...
